Safe Business Procedures and Covid Risk Assessment

Updated: Aug 1

Updated: 1st August 2020

This procedure has been compiled using guidance from the Government and also the Association of Reflexologists.

Booking Contraindications

Extremely Vulnerable: This is always based on the most recent government guidelines. Currently I can now do safely considered therapies using strict hygiene procedures on those classed as extremely vulnerable. You would greatly benefit from holistic therapies, but your health is still the priority so please ensure you make me aware of your condition when booking.


  • The online Safety Questionnaire form must be completed the day before your appointment. Your session cannot take place with it.

  • The questionnaire will need to be completed for every new booking as there may have been changes to your health.

  • You must cancel your appointment if you or someone you have been in contact with has Covid symptoms, tested positive, been contacted by 'test and trace' or been abroad. You will need to isolate.

Safe Signage

Signage reminding about social distancing and any other important information will be on display.


  • Everyone will be asked to wash their hands in the downstairs toilet on arrival and can also wash their hands at the end of the sessions.

  • I will be washing my hands frequently.

  • Hand sanitiser will also be available.

  • Paper towels or tissue will be available to dry hands.

Entrances and exits

  • Entrance will be down the side of the house and through the garden to the back door.

  • The office and therapy room will be isolated from the rest of the property to allow full hygiene protection.

Cleaning and ventilation

  • There will be at least 20 minutes between booking for cleaning and changing of protective items.

  • All soft surface furnishings (like cushions, towelling covers, stored towels etc) will be removed.

  • Thorough hygienic cleaning of all areas between each session, including doorbell and handles.

  • Rooms will b e ventilated, as guided by the government. Warmer weather outdoor garden sessions are also available.

Personal Protection Equipment

  • My clothing will be protected for each new session, with all PPE being changed between sessions.

  • In line with government guidance please can you come to your appointment wearing a mask. If not I am selling masks for £2.

  • Therapy bed will be covered with soft disposable covers. These will be replaced between each session.

  • Soft one use towels will be used and discarded after each session.

  • The government guidelines are that as Reflexologists are not working in the high risk zone around the face a covering, like a visor, provides adequate mitigation protection. However, depending on the therapy I may also choose to wear a mask in some instances.

  • To do Reflexology and bodywork massage feeling the skin is essential and therefore government guidance states wearing gloves is not mandated.

Toilet use

  • The downstairs toilet will be regularly thoroughly sanitised.

  • It will be exclusively available for client use only during working hours.

  • The toilet is by the front door and will be accessed via the front door only, not through the main property.

Other Considerations

  • Please bring your own water. For both environmental reasons and to keep the price of therapies down I will not be buying disposable cups.

  • I cannot use blankets currently. If your experience would be improved by bringing a blanket then you are welcome to do so. Please can you ensure that blankets are newly clean and brought in a bag.

  • I will not be doing any therapies that involve touching the face or the hands.

Cancellation Policy

  • You must cancel your session immediately if you get suspected Covid symptoms, test positive, travel from government advice countries or are contacted by track and trace.

  • Late cancellations (after 48 hours before session) will result in a loss of earnings fee or forfeit of a bulk session or gift voucher. This fee will be half of the full cost.

Useful Links

World Health Organisation:

UK Government:


Government's guidelines for extremely vulnerable and less vulnerable:


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