Covid Safe Business Procedures and Risk Assessment

Updated: Sep 26, 2021

Updated: September 2021

Here is a link to the official ;Close Contact Services' Government guidelines website:

My business procedure has been compiled using these Government guidance, these are in line with the industry standards provided by the Association of Reflexologists, of which I am a member. I must meet all the requirements not only for your safety and my own, but also to ensure that my insurance is valid.

Booking Guidance

Medically Vulnerable

Always check with your GP before booking.


  • The online Covid form must be completed the day before your appointment. This can be found on my website. Your session cannot take place with it.

  • The questionnaire will need to be completed for every new booking as there may have been changes to your health.

Important Cancellation

You must cancel your appointment if you or someone you have been in contact feels ill, whether it is Covid symptoms or not. I want to protect myself, family and other customers from catching any contagious illness or virus... particularly Covid. Please also cancel if you test positive for Covid, are isolating or have travelled from abroad in the last 2 weeks.

For all other cancellation reasons please cancel your appointment 48 hours before your session out of curtesy so that I can rebook another customer into the session and not loose money.

Hands - Face - Space


  • I will continue to protect myself and others by wearing a face covering mask or visor throughout the session as best suited to the chosen therapy.

  • Ideally I would prefer that you also wear a face covering. But as covered within current government guidelines the choice is yours and I trust that you will not take risks.

  • Soft disposables will be used throughout the therapy room (i.e. in place of towels and face hole cover etc).


  • Everyone will be asked to wash their hands in the downstairs washroom on arrival.

  • Paper towels or tissue will be available to dry hands.

  • Hand sanitiser will also be available.


Entrances and exits

  • I now have a direct access to the therapy room from the front door with immediate access to a washroom. All areas are kept separate and sanitised.


Sufficient time between each session is given to allow for the therapy room to be window ventilated or if cold for use of a air purifier. Of course I will aim to keep the room as warm as possible (including a heated bed). A fresh towel is used, but you may want to bring a clean blanket with you for Reflexology sessions.


The 20-30 minute gap between bookings allows for a full thorough cleaning of all areas. This will also include small touchable areas like the doorbell and door handles.

During working hours the toilet/wash room is not used by anyone else and is thoroughly cleaned before and after every sessions.


  • Currently I will not be providing water and so please bring a bottle of drinking water with you.

  • I will not be doing any therapies that involve touching the face or the hands at this time.

Useful Links

World Health Organisation:

UK Government:


Government's guidelines for extremely vulnerable and less vulnerable:

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